DENVER, CO: The Call Center and Business Process Outsourcing industries have experienced dramatic change over the years. For this and other strategic reasons, long-standing South Metro Chamber member, Project Resources Group (PRG) declared independence for its outsourcing division by having it strike out on its own under a new name, “Auxillium”. This rebranding effort will give the company more focus and flexibility specific to serving its call center and BPO clients.
The brand Auxillium, which means “to help or aid” (it can also mean “the antidote or remedy”), is new to the industry, but the company is not. The BPO service provider was founded by PRG more than twelve years ago and has successfully deployed a variety of solutions for its clients including multi-channel customer care, sales & lead generation, back office services, data entry, customer surveys, social media management, and more.
Auxillium has created a unique environment called their “Specialized Group” that can effectively support projects as small as 5 to 10 full time equivalent (FTE) employees – but they can still support larger program requirements with a more traditional structure as well. Their Specialized Group utilizes a structured PEER coaching process using several proprietary techniques they developed that ensure exceptional performance, even at a smaller scale. In addition, this unique environment allows their management structure to be lean compared to their competitors, which empowers Auxillium to offer a very competitive rate – regardless of project size.
“We have honed our craft and feel that we offer a level of service and customization that only a nimble and flexible organization can provide. We know from our current clients that there is a strong need for a tailored, high-level, high-touch service that traditional outsourcing companies can’t provide,” says Deb Dufour, Managing Director.
Auxillium doesn’t plan to compete with the giant BPO providers when it comes to providing high-volume, low-touch interactions, or more customer service automation. Instead, Auxillium (which has some of the lowest churn, or turn-over rates in the industry) will focus its efforts on companies that need a more personalized touch with a highly-trained, knowledgeable, and engaged staff.
“There is no shortage of business process outsourcing providers, particularly in the call center and customer service arena,” continued Dufour. “However, most of these providers are massive operations that take a cookie-cutter approach to every customer, have little flexibility, and experience notoriously high turnover among what is typically a poorly-trained, disengaged staff,” she noted.
You can find Auxillium in the Member Directory on our website or visit their website directly at www.auxilliumusa.com. You can also contact them directly at [email protected], or 1-888-572-2187 for more information.